Shipping
Important!
If your order is returned to us because it was not collected or because an incorrect shipping address was provided, and you request a refund instead of having the order resent, we will process a refund for the total amount paid minus the shipping fee.
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Order Cut off time : Weekday 10 am |
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| ex) Order at 9 am on Monday |
Dispatch on Wednesday |
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ex) Order at 11 am on Monday |
Dispatch on Thursday |
| ex) Order after 1 pm on Friday and weekends | Dispatch on Tuesday |
Delivery
- We ship our parcel by AU Post.
Shipping Fee
- Free shipping over $100 purchase
Sending alcohol with AU POST
- Parcels with Signature on Delivery require a signature from someone over the age of 18. An identification check may be required if the individual looks under 25.
- Drivers reserve the right to refuse delivery at any time.
- A driver may not deliver a parcel with ATL if they deem it unsafe to do so, and this is at their discretion. when you pick up your parcel, you need to show your ID.
Pick up
We are sorry, but we are not accepting pick-ups for orders at the moment.
In case of damaged item
If the item is damaged when you receive it, please take some photos and contact AU POST or us.
The photos are needed to claim and we can resend new item.
- the packaging
- the parcel label (clearly showing the reference number)
- the damaged item
*If possible, please take a photo like this sample.
