FAQ

Yes. Under the Liquor Act 2007, it is an offence to sell or supply liquor to a person under the age of 18, or for a person under 18 to purchase or attempt to purchase liquor. By placing an order you confirm you are 18 years or older.

Liquor License: LIQP770017171 / ABN 36 003 080 260

We accept Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay and Shop Pay.

Yes. As our website is a retail store for individual customers, tax invoices are not issued automatically, but we are happy to send one on request. Please contact us with your order number.

Yes. Creating an account lets you check your order history and check out faster. Create an account here or log in.

Absolutely! Browse our Perfect for a gift collection, our award-winning sake, or our sets.

We offer FREE shipping on orders over $100. For orders under $100, the shipping fee is calculated at checkout.

All parcels are shipped with Australia Post.

Yes. We ship nationwide with Australia Post. Simply place your order on the Sake Ichiban website.

Our order cut-off time is 10am on weekdays.

See our Shipping Info page for full details.

It usually takes a few days to prepare your order. When it ships, you will receive a tracking number by email, and delivery normally takes 1 to 3 business days after that.

Sorry, Australia Post's alcohol delivery service does not offer express delivery, so we cannot guarantee delivery by a specific date.

Large orders are packed in more than one box. Australia Post issues a separate tracking number for each box, so the boxes may arrive separately. Please check the tracking numbers in your shipping confirmation email.

Yes. As our parcels contain alcohol, they require a signature from someone aged 18 or over. An ID check may be required if the person looks under 25.

• Drivers reserve the right to refuse delivery at any time.
• Drivers may not leave a parcel unattended (Authority to Leave) if they consider it unsafe.
• If you collect your parcel from the post office, please bring your ID.

Your parcel is waiting for collection at the post office shown in your tracking details. Please bring suitable identification to collect it.

Sorry, we do not offer pickup at any JFC warehouse. All orders are shipped with Australia Post.

If your order is returned to us because it was not collected or an incorrect shipping address was provided, and you request a refund instead of having it resent, we will refund the total amount paid minus the shipping fee.

We are sorry for the delay. Please contact us with your order number and we will contact Australia Post to locate your parcel. If it is lost or damaged in transit, we will resend the items or refund you, whichever you prefer.

We're sorry! Please take photos of the following and contact Australia Post or us:

1. The packaging
2. The parcel label (clearly showing the reference number)
3. The damaged item

These photos are required for the claim, and we can then resend a new item.

We apologise. Please contact us with your order number and we will send you the correct item. In some cases we may ask you to keep the wrong item.

Due to food safety reasons, we cannot accept change-of-mind returns after delivery. If you ordered an item by mistake, please see the next question.

Please contact us with your order number and the item details (and photos if the item is damaged). Unopened items ordered by mistake are handled case by case.

We only replace items that are defective or damaged. Our policy lasts 30 days from purchase, and items must be unused, in the same condition and in the original packaging, with proof of purchase.

Please email weborder.syd@jfcaust.com.au before sending anything back.

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Once we process your refund, you will receive a refund notification email. It then takes a few business days (up to 10) for the amount to appear in your account, depending on your bank.

Please check your bank account first, then contact your card provider or bank, as refunds can take some time to be posted. If you still haven't received it, contact us at weborder.syd@jfcaust.com.au.

Read our full Refund & Return Policy.

Please contact us and we will check the expected arrival date for you. Please note that stock usually appears online a few days to a few weeks after a shipment arrives in Australia, once it has been received at our warehouse.

Please send us the product name. If we don't stock it, we are happy to suggest similar sakes from our range. Some products are sold only on our sister sites, such as JFC Online.

Discount codes apply to non-sale items only. If your cart has both, the discount applies to the non-sale items. Codes are valid for 3 months, so you can also use yours on a later order.

We are unable to offer discounts outside the sale period. However, if a valid discount was not applied due to a system issue, please send us your order number and we will refund the difference.

We apologise for the inconvenience. Discounts cannot be applied retrospectively to orders placed before the sale started or orders that have already been shipped.

Our promotional emails are sent from ecinquiry.syd@jfcaust.com.au (domain jfcaust.com.au). Please add this address to your safe senders list and check your junk folder.

You can unsubscribe using the link at the bottom of any of our emails, or let us know and we will remove you. Our promotional emails are only sent from ecinquiry.syd@jfcaust.com.au. If you receive a suspicious email, please send us a screenshot and we will check it.

As an online retail shop, we do not offer bulk discounts. Standard retail prices apply even for large quantities.

If you are a bottle shop, restaurant or other business, you can apply for a business account with JFC. Our sales team will then contact you about pricing and ordering. Please contact us to get started.

Thank you for thinking of us. As Sake Ichiban specialises in alcohol, we are unable to support donations for school or community events.

Thank you for your interest. Our trade between Japan and Australia is handled by JFC Japan, so please contact them directly.

These grades mainly relate to how much the rice is polished and whether brewer's alcohol is added.

• Junmai – "pure rice" sake made with only rice, water, koji and yeast. Rich and full-bodied.
• Ginjo – rice polished to 60% or less. Light, fruity and aromatic.
• Daiginjo – rice polished to 50% or less. Elegant, delicate and highly aromatic.

Explore by category: Junmai, Junmai Ginjo, Junmai Daiginjo.

Both! Fragrant styles like Ginjo and Daiginjo are usually best chilled, while rich Junmai and Honjozo can be lovely warmed. Find your favourite in our Temperature collection: Hot, Cold or On the Rocks.

Keep sake in a cool, dark place away from direct sunlight. Unpasteurised (nama) sake should always be refrigerated. Once opened, store the bottle in the fridge and enjoy it within a few weeks for the best flavour.

Visit our Sake Stories blog for brewery stories, pairing ideas and sake basics, or browse by brewery.